,Terms & Conditions
I. Terms & Conditions regarding the CE Wine Tours services
II. GDPR
I. Terms & Conditions Regarding CE Wine Tours’ Services
Prices, Reservations and Payments
You can reserve a trip at any time before the tour starts by paying a deposit of approximately 1/2 the total cost of the requested trip. The remaining balance (including discounts or additional fees) is due on the day the trip begins. In exceptional cases and by mutual agreement, payment of the balance due may be made upon completion of the trip. Payment may be made by bank transfer, or by credit card (by phone). Clients must advise CE WINE TOURS about important details such as phone numbers and email address to be used in case of emergency, any dates of travel beyond those booked with CE WINE TOURS, and contact details and dates for all accommodation or alternate travel agencies (where applicable), and / or other details which may result in the complication, interruption, or cancellation of purchased services.
Inclusions and Exclusions on Tour
All tours (Except Prague wine-tasting) include transportation from the start of the activity continuing to its planned conclusion, accompanying guide, and reserved visits and wine-tastings commensurate with the theme of the purchased tour. Tours outside of Prague, in addition to the aforementioned items, include a guide who is also a licensed conductor of up to 9-person vehicles, vehicle and gas, highway fees, and food and lodging for the guide. Assistance in reserving hotels and meals for the duration of the purchased tour are also included in price. Should a client desire CE Wine Tours to book rooms for the tour, CE Wine Tours will request the client’s credit card information to reserve the room(s). This credit card information is not retained by CE Wine Tours for any purposes other than those purposes agreed upon by CE Wine Tours and the client (Namely hotel reservations). After the execution of those purposes, credit card information is not retained and CE Wine Tours immediately and securely disposes of said information.
Excluded from the tour prices are guest lodging and meals for the duration of the tour, and any private expenses incurred on the tour. Clients are responsible for the costs and payments associated with these items.
ETIAS and Passport Information
For many non-European Union citizens who do not need visas to enter most of Europe, including US citizens, the European Union will require an ETIAS application, starting some time in early 2025. An ETIAS (European Travel Information and Authorisation System) approval will be necessary to enter the European Union and almost all of Europe. Fortunately, the application and approval process can be done on-line before one’s arrival in Europe. While many approvals are processed in minutes, an applicant’s specific situation can extend the application process by as much as a month; therefore, apply for the ETIAS early in your holiday planning. A €7 fee is charged for the processing of this approval. Once successfully completed, the ETIAS approval is linked to your valid passport for three years. If you change your passport during this three-year period, you will have to renew your ETIAS approval. More comprehensive info may be found on the official ETIAS website: https://travel-europe.europa.eu/etias_en.
U.S. passport holders are not required to have a visa for most destinations we offer (unless otherwise stipulated). For non-U.S. citizens, visa and other travel documents may be required. A minimum of 6 months validity for client’s passport beyond the trip dates is required.
It is the client’s responsibility to obtain all necessary documents before making the reservation, and we cannot be held liable for any claims, losses, damages, delays, expenses, of any kind whatsoever, to you or your traveling companions resulting from situations where visa or other required documents are not valid or sufficient.
Cancellation and Refund Policy
Please note that CE WINE TOURS will not hold any client reservation without prior deposit. To ensure that services, booking of vehicles, guides and lodging— which must be confirmed in writing upon reception and approval of CE WINE TOURS proposal—can be guaranteed, a deposit of approximately 1/2 of the total cost of services will be required, and must be received no later than 14 days from reception of CE WINE TOUR’s written offer. In the event that a offer is requested within 30 days of requested travel services, deposit is due immediately (by approved Credit Card transaction or transfer) upon reception and approval of offered terms. Failure to make a deposit payment when it is due will be considered a cancellation, and all arrangements and bookings of lodging and services will be terminated. Deposit payments are nonrefundable, under any circumstances; however, the dates of travel may be adjusted, provided more than 30 days notice in advance of date of travel, and subject to availability. Adjustments to dates of travel, or any terms of proposed services, up to 30 days before the date of travel, will also be subject to a 75€ adjustment fee. All purchased services are 100% nonrefundable after arrival. Special event tickets are also nonrefundable immediately after purchase.
All cancellations and claims must be submitted in writing (preferably email) and must be signed (or sent, in case of email) by the person who made the original reservation. Cancellations are only effective from the day they are actually received by us. All original supplemental documents such as hospital documents, death certificates which may be required if refund is requested, must be submitted together with your statement – written explanation of all the details and facts related to your case. If you cancel your tour, cancellation fees and penalties will be deducted from your refund.
There is no refund if you arrive late for a tour, or if you leave early; nor is there any refund for meals or services which are voluntarily refused during the tour. CE WINE TOURS cannot assume responsibility for any additional expenses such as non-refundable air tickets, extra hotel nights, additional transportation, personal items, etc. It is advisable to arrange a travel insurance which would cover the cancellation of your trip.
Price in Euros
CE WINE TOUR prices are listed here in EUROS; however, prices are based on the cost of goods and services in local currencies. Thus, we reserve the right to adjust these prices, from reception of offer to delivery of services, based on fluctuations in the currency exchange rate exceeding 5% of the Czech National Bank middle rate.
Czech entities will be charged in Czech crowns, based on the Czech National Bank middle rate on the day of invoicing.
Liability and Limitations
We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of employment, of any nature or kind whatsoever, to you or your traveling companions or group members resulting from the acts, omissions or negligence of anyone other than us or our employees acting properly on our behalf or resulting events from events beyond our or a supplier’s reasonable control including, but not limited to, acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities. Supplier’s liability may also be limited by law, tariffs or conditions on tickets and in particular you should read and understand the limitations of liability set forth on an airline ticket. We strongly recommend that you consider various types of insurance coverage.
Travel Insurance
Travel insurance is not included in the tour price but we strongly recommend that you arrange a comprehensive travel insurance (covering trip cancellation, trip interruption, baggage and accident/life) as we cannot make exceptions to our Cancellation and Refund Policies for any reason.
Responsibility of Participants
Participants are responsible for choosing a tour that suits their interests, abilities, fitness level and health, and for providing CE WINE TOURS with accurate arrival & departure information, as well as details about any medical or outstanding conditions that may affect their ability to participate in planned activities.
Sharing and Single Supplement
Single guests who are willing to share a room with another participant of the same gender will not be charged a single supplement if we find a roommate. Otherwise you have to pay 75% of single room supplement for forced single occupancy.
Termination
If any term or condition herein shall, to any extent, be invalid or unenforceable, the remainder of the terms and conditions or the application of such terms and conditions to persons or circumstances other than those to which it is held invalid or unenforceable shall not be affected thereby, and each term and condition herein shall be separately valid and enforceable to the fullest extent permitted by law.
Claims
Any claims arising out of, or relating to, any of our services must be made in writing and within 30 days of the date of the service in question.
Itinerary Changes
CE WINE TOURS reserves the right, with or without prior notice, to make changes to the published itinerary or to any particular service at any time, if, in their sole judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of the tour participants. However, should such situation arise, CE WINE TOURS will make every effort to offer equivalent alternatives of a comparable standard.
Owner information:
Natural entity: Justin Wuycheck, IČO: 02848902, seated at Bartoškova 1361/2, 140 00 Praha 4, register at the city office of Praha 4 – Živnostenský odbor, č. j. P4/217658/20/OŽ/AND, contact: info@cewinetours.com, hereinafter referred to as “provider,” of tours and gastronomic excursions.
II. GDPR
Who we are
I. Basic provisions
The administrator of personal data pursuant to Article 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data (hereinafter: “GDPR”) is Justin Wuycheck, ID number: IČO: 02848902, with registered office at Bartoškova 1361/2, 14000 Prague 4 (hereinafter referred to as the “administrator”).
2. The administrator’s contact details are
address: Bartoškova 1361/2, 140 00 Prague 4
email: info@cewinetours.com
telephone: +420 731245527
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